Our cancellation and refund policy for all bookings and services.
Last updated: 31 October 2025
This cancellation policy applies to all bookings made through The Player Forge Venues Ltd. By making a booking, you agree to the terms outlined in this policy.
100% Refund
Full refund for cancellations made 7 or more days before the booking date.
50% Refund
Half refund for cancellations made 48 hours or more before the booking date.
No Refund
No refund for cancellations made less than 48 hours before the booking date.
No refunds will be provided for no-shows. If you fail to arrive for your scheduled booking without prior cancellation, the full booking fee will be forfeited.
For outdoor activities, cancellations due to severe weather conditions may be eligible for a full refund or rescheduling at our discretion.
In cases of genuine medical emergencies, we may consider partial refunds or rescheduling. Medical documentation may be required.
If we need to close our facilities due to maintenance, safety issues, or other circumstances beyond our control, you will receive a full refund or the option to reschedule.
In the event of government-imposed restrictions (such as lockdowns) that prevent us from operating, full refunds will be provided or bookings will be rescheduled when possible.
Approved refunds will be processed within 5-10 business days and will be credited to the original payment method used for the booking.
RESCHEDULING: Subject to availability, you may reschedule your booking instead of cancelling. Rescheduling requests must be made at least 24 hours in advance and are subject to availability.
PRICE DIFFERENCES: If the new booking time has a different price, you will be charged or refunded the difference accordingly.
RESCHEDULING LIMITS: Each booking may be rescheduled up to 2 times. Additional rescheduling requests may incur a fee.
LARGE GROUP BOOKINGS: Bookings for 10 or more people may have different cancellation terms. Please check your booking confirmation for specific details.
EVENT BOOKINGS: Special events, tournaments, and private functions may require a deposit and have extended cancellation notice periods.
CATERING & ADD-ONS: Additional services such as catering may have separate cancellation policies. Please review all terms when booking.
If you have any questions about our cancellation policy or need to cancel a booking, please contact us:
Email: bookings@theplayerforge.com
Phone: Available during business hours
Online: Through your account booking management system
Note: This policy is subject to change. Please check back regularly for updates. The policy in effect at the time of your booking will apply to your cancellation.
Elite indoor football venues designed for champions. State-of-the-art facilities, cutting-edge training, and an unwavering commitment to athletic excellence.
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